Support
Email us and we'll get back to you.
hzakzak8@gmail.comPlease do not email passwords, API keys, sign-in tokens, full payment details, or photos unless we specifically ask for information needed to resolve your request.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us. Open your Apple subscription settings, pick LipMax, and cancel. Cancel at least 24 hours before the period ends to avoid the next charge.
I paid but Pro isn't unlocked.
Open the app, go to Settings, and tap Restore Purchases while signed into the same Apple ID you bought with. If it still doesn't unlock, email us.
How do I delete my account and data?
Open LipMax and go to Settings → Account → Delete Account. After confirmation, LipMax deletes your live server account and attempts to erase LipMax data from the current device. Account deletion does not cancel an App Store subscription; cancel that separately with Apple. If deletion cannot finish, email us for help.
Can I erase only the data on this device?
Use Settings → Delete My Data to erase LipMax scores, plans, progress photos, local chat history, and related app data from the current device without requesting deletion of your server account.
Where do my photos go?
Nowhere. Your selfie is analyzed on your device and is never uploaded. See the Privacy Policy.
Can I request a refund?
Refunds are handled by Apple. Use reportaproblem.apple.com with the Apple ID that made the purchase.